Tips & Tricks
Помощь при проблемах при установке программы UTA12
Problem 1: The UTA12 is not or appearantly not recognized by the PC (Windows' Plug'n'Play) or the driver installation fails
Solution: there is probably another driver from a different hardware (e.g. an USB-to-RS232 converter) installed which suits to the UTA12 and is thus used by Windows. This driver mostly is not a true USB driver and has to be either uninstalled or updated for the UTA12. Updating is done via the Windows device manager, if the UTA12 is listed there. Right-click the UTA12 and choose "Update driver" and point to the correct driver on the supplied CD. Or completely uninstall the wrong driver and Windows Plug'n'Play should ask for a new one for the UTA12.
Problem 2: The UTA12 software does not run, because it requires LabView Runtime 7.0
Solution: the version of LabView Runtime Engine 7.1 supplied on some UTA12 CDs is (unfortunately) not down-compatible to version 7.0. Please download and install the installer version with the required runtime here, if you haven't LabView Runtime 7.0 installed anyway.