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Service & Support

Technical Support
Service Information/Bug Report:
Dear Customer, currently the EA-Power Control software is not running correctly on devices updated to Windows 11. An update can lead to an incomplete update and a nonfunctional device. Our service team is already working on this issue. Please contact our support (support@elektroautomatik.com) for further information if you plan an upgrade to Windows 11 anytime soon. The use of the EA-Power Control update feature with Windows 10 is possible without limitation. Thank you for your understanding.

Service & Support

Rapid. Competent. Reliable

Your company uses power electronics from EA Elektro-Automatik for testing and simulation. Our Service & Support offers comprehensive rapid, competent and reliable support. Our contact partners know our products, operating software and their application in diverse branches. In other words: we speak your language and understand your technical requirements. Thus, we know quickly how we can help you. We give support in the most immediate way, by telephone, video or E-Mail.

Technical Support

Do you have questions about our devices?

  • Fault finding
  • Commissioning

Contact

Contact our support team!

Tel.: +49 2162 3785 66
support@elektroautomatik.com

Repair Service

Functioning not as you would like?

  • Repairs
  • Inspection
  • Analysis
  • Calibration
  • Update
  • Spares delivery

Contact

Our team is eager to help you!

Tel.: +49 2162 3785 121
repair@elektroautomatik.com

High level support for high-tech devices

Our Service & Support team ensures you receive fast assistance from knowledgeable product experts for all your technical needs. – Highlevel Support for High-tech devices.

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    Address*

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    Telephone*

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    Device data

    EA article number*

    Serial number*

    Firmware HMI

    Firmware DR

    Firmware KE

    Description of the defective function or the problem*

    Conditions under which the problem occurs

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      greater than € with order number

      Device data

      Article description

      EA article number*

      Serial number*

      Purchase date*

      Firmware HMI

      Firmware DR

      Firmware KE

      Firmware update required

      Error description*

      Application for which the device is used

      You can upload the problem description in a file:

      Contact person for technical queries (Name, Phone, E-Mail)

      Delivery address*

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      Self collector

      Invoice address (if different from delivery address)

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      Additional information:

      • Please send the device without attachments. We accept no responsibility for the loss of included accessories.
      • Defect parts will not be returned after repair.
      • Please send your device, shipping paid, insured and well packed.
      • We accept no responsibilty for transport damage.
      • Rejection of our cost estimate will be covered by a flat-rate charge for testing of 60 € plus freight costs.
      • We make every effort to achieve the optimal processing time.

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